Membership Officer (Job Description)

 

Organization:
We. Love. Parks. At the SF Parks Alliance, we work with more than 200 partner organizations, city agencies, and engaged citizens to ensure that our treasured city parks and green open spaces thrive in communities throughout San Francisco. As we expand to serve even more parks and people, we are seeking a Membership Officer to join our team. If you are creative, forward thinking, fun, enthusiastic, and interested in helping shape the future of parks in San Francisco, let’s talk.  

Position Summary:
Our membership program is growing. As the Membership Officer, you have the unique opportunity to shape the program for highest impact and engagement. As an integral member of the fund development team and working cross departmentally with the programs and communications/marketing teams, the Membership Officer is responsible for growing existing member base and acquiring new donors (up to $1,000) through outward facing communications campaigns and park events. In your role, you will work to ensure that Parks Alliance members have a consistent membership experience by providing excellent customer service and seamless membership fulfillment. You are a self-starter, who thrives in building relationship (both with internal and external stakeholders) while driving results based on data driven decisions. The Membership Officer will work to create and implement an overarching annual plan encompassing all membership activities for the organization, working across departments of the organization and being a champion for the program and its integration with all organizational offerings. 

Job Description:
Reports to: Director of Development
Status: Full-time/Exempt
Schedule: regular workday business hours, including evening and weekends for scheduled membership and development events

Summary of Essential Job Functions:

Membership program strategy and management (70%)

  • Develop and implement strategies for comprehensive member engagement; drive member benefits ideation and execution for growth and retention
  • Plan and manage all aspects of renewal, new acquisition, existing recruitment, and appeal campaigns for both digital and mail appeals
  • Conduct analysis and provide regular updates to development team, leadership team, and board members
  • Vet lists across departments and collaborate with the development operations point contact on data strategy decisions
  • Aligning with development plan and strategy, create and execute tailored cultivation and stewardship events including establishing objectives, determining invitees, identifying event features, lead in all aspects of planning and producing events as well as planning and conducting post-event follow up 
  • Work closely with development team to identify opportunities for moving members to higher giving levels 
  • Be the program face and represent the Parks Alliance at public outreach and engagement events
  • Be an internal champion for the program and liaise with all departments and board to achieve holistic view for members
  • Ensure consistency, quality, and timeliness of all communications with members and prospects 

Program administration (20%)

  • Prepare and manage membership program budgets 
  • Manage and maintain revenue and retention reports for membership campaigns
  • Attend regular meetings with development department and other departments as appropriate
  • Manage membership renewal series
  • Use research, surveys, ongoing analysis and metrics, as appropriate, to chart progress and regularly evaluate and strengthen programs

Other (10%)

  • Stay current on industry and local trends and market competition
  • Supervise volunteers, as needed
  • Other duties, as assigned

Experience and Qualifications
Experience and demonstrated success in social impact organization to include:

  • Track record of building and growing a flourishing membership program in a fast-paced environment for at least 3 years
  • Demonstrated experience in cultivating new and stewarding existing members
  • Collaborating across departments and with outside contractors, vendors and partners to achieve desired outcomes
  • Managing multi-phase projects from inception to completion and balancing
    concurrent priorities 
  • Solving problems creatively and strategically and using research and data analysis to make recommendations and program changes
  • Working with fundraising database programs (familiarity with Raiser’s Edge/Luminate and/or other CRM system preferred) as well as Microsoft Office Suite and other standard office software
  • Excellent demonstrated writing and oral presentation skills
  • Bachelor’s degree
  • Passion for urban parks and for inspiring members to come out and explore them

To be successful as a member of the SF Parks Alliance team, you: 

  • Genuinely enjoy engaging members and donors; warm, approachable and comfortable interacting with people of all ages and backgrounds; highly responsive to all members and donors without regard to their giving level
  • Have a passion for urban parks, playgrounds, and the natural world and for bringing park-related experiences to the public; high commitment to learning about San Francisco parks and open spaces
  • Are able to think strategically, keeping the big picture and broad institutional objectives in mind, while also being detail and analysis oriented
  • Exemplify highest standards of integrity, professionalism, discretion, excellence and accountability; demonstrate emotional intelligence and self-awareness; inspire confidence and trust; listen actively and welcome feedback
  • Are a highly collaborative leader and team player who is able to motivate and organize team and volunteers and bring together different departments within the institution to work towards shared goals 
  • Exercise initiative to identify and solve problems with drive, flexibility, resourcefulness, and creativity
  • Work well under pressure and adapt easily to changing situations and priorities; exercises good judgment and stays focused on overarching goals
  • Interact in an effective, tactful and professional manner internally, externally and with the public at large; responds graciously and promptly to the needs and requests of others
  • Are dedicated and ambitious to achieve organizational success; willing to pitch in and go the extra mile when needed
  • Plan to participate in and support fundraising, programmatic, cultivation and stewardship events and activities as a member of the Development team on evenings and weekends as required
  • Must be able to engage in a range of physical activity, including standing or sitting at a desk or computer and walking (sometimes on uneven surfaces) for extended periods of time.
  • Must be able to climb a flight of stairs and lift/carry up to 25 pounds

Benefits: 
This position offers full benefits (health, dental, vision, 401k, and paid time off). SF Parks Alliance is an equal opportunity employer. 

How to Apply:
Please submit an email to "jobs@sfparksalliance.org" with your full name and the position title in the subject line. Please include your resume and a tailored cover letter which includes your salary requirement. You are welcome to submit any other information you would like us to consider with your application (please limit to 2 additional items).